Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
We can see you’ve available credits on your Rank Math account. In this case, please try to follow the steps mentioned in this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please check if you see any error while refreshing the credits. If you see any error, please share that with us so that we can check the issue further for you.
Also, please make sure your site is live so that the ALT text generation function can work.
Let us know how it goes. Looking forward to helping you.
I have available credits (see screenshot: https://prnt.sc/-rXfWcxrEJkd), but the issue is that generating alt text for images isn’t working it shows a ‘Failed’ message. https://prnt.sc/zgAGG9Y7b-6d
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
any update regarding this?
Hello,
Sorry for the delay in response.
We are currently checking this with our development team.
We should get back to you shortly when we have an update or solution for this issue.
We appreciate your time and patience in the meantime.
Hello,
Circling back to this issue.
We have identified this issue from our end, and our developers are currently working on fixing this. We will let you know once we resolve this.
We appreciate your time and patience in the meantime.
Appreciate it! Let me know when it’s been fixed.
Hello,
Thank you for your patience.
This issue has already been resolved by our developers.
Let us know as well if it’s still not working on your site so we can investigate further.
Looking forward to helping you.
