Content AI Alert Box Problem still not resolved after 3 months in a row

Hello,

Thank you for reaching out to us regarding the ongoing issue with the Content AI Alert Box. We apologize for any inconvenience this has caused you.

We understand your frustration and the impact this has on your user experience. We appreciate your feedback, and we will ensure to address this matter to prevent similar issues for other users in the future.

To resolve the problem you are facing with accessing past information purchased using credits within the same month, we recommend refreshing the credits by following these steps:

1. Go to your WordPress Dashboard.
2. Navigate to Rank Math → General Settings → Content AI.
3. Refresh the credits by clicking on the appropriate button.

Here is a screenshot for reference:

After refreshing the credits, you should be able to access the past information without any issues. If the problem persists, please let us know so we can assist you further.

We appreciate your patience and understanding in this matter. If you have any more questions or need further assistance, feel free to ask.

Thank you for bringing this to our attention, and we will work diligently to improve our services based on your feedback.

Looking forward to resolving this issue promptly for you.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for contacting support.

This issue was fixed at the end of last month on version 1.0.215.1 of the Free plugin: https://rankmath.com/changelog

Please make sure that you update the plugin to the latest version, currently 1.0.217, to resolve the issue permanently on your website.

Don’t hesitate to get in touch if you have any other questions.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Can you please follow this guide again after updating the plugins and see if it works well now on your end?

We do apologize for the inconvenience but the issue doesn’t seem to be happening from our end so we can’t come up with a fix if the issue is still happening on your end.

We need to check your website’s setup and determine what’s causing the issue specifically on your setup.

Looking forward to helping you.

Hello,

If sharing the logins is not possible please share the system status data by going to WordPress Dashboard > Rank Math SEO > Status & Tools > System Status and copy the info to the clipboard to paste it here.

Looking forward to hearing back from you.