Hello, we apologize for the issue you are facing with purchasing Content AI. If you are encountering difficulties despite having no problems with the payment procedure, it might be helpful to check if you are logged into the correct account or if there are any restrictions on your payment method.
You can also visit the Content AI Pricing page for more information on purchasing credits. If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.