content ai

#752104
  • Resolved Michael Green

    2 months, 1 week ago

    Rank Math free
    Content AI Expert

    I purchased this item it is in my subscription but when i click on website it will not let me use credites please help

Viewing 1 replies (of 1 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    Thank you for reaching out about the issue you are facing with accessing your Content AI credits on your website. We apologize for any inconvenience this may have caused.

    To resolve this, please follow these steps:

    1. Make sure you are logged in to the correct account that you used to purchase the Content AI credits.
    2. Visit your Rank Math account settings by going to Rank Math > Account > Website or use this URL: Rank Math Account
    3. Check if you can see the correct remaining credits. You can refer to the screenshot below for guidance:
      credits
    4. If the credit count is correct but not reflecting on your website, go to your WordPress admin area > Rank Math > Dashboard > Help, then disconnect and reconnect your Rank Math account as shown in the screenshots below:
      disconnect
      reconnect
    5. After reconnecting your account, go back to your Content AI section and refresh the credits count to ensure it displays the correct amount. You can refer to this screenshot for guidance:
      refresh credits

    We hope these steps help resolve the issue. If you need further assistance or encounter any other problems, please feel free to let us know.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘content ai’ is closed to new replies.