Content AI

#684224
  • Resolved Stefan

    5 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Hello,
    I Activated Content AI, paid for it, but still can not use it.
    Shows me only credits I have, but when I want to use it tells me that I must have a subscription plan.
    I paid with s**@s***** email

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    5 months, 3 weeks ago

    Hello,

    Thank you for reaching out to us and sorry for the inconvenience you are experiencing with Content AI.

    It seems like there might be an issue with the activation of your subscription plan. To resolve this, please follow these steps:

    1. Log in to your WordPress Dashboard.
    2. Navigate to Rank Math > General Settings > Content AI.
    3. Refresh the credits by clicking on the refresh button. Here’s a screenshot for reference:
      Content AI Refresh Credits

    After refreshing the credits, please try using Content AI again. If the issue persists, please let us know so we can further assist you.

    We appreciate your patience and understanding as we work to resolve this issue for you.

    Rakibuzzaman Siam

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Starter subscription on your account. In this case, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Stefan

    5 months, 3 weeks ago

    Rank Math free
    Content AI Starter

    Thank you, I fixed this

    Rakibuzzaman Siam

    5 months, 2 weeks ago

    Hello,

    We are glad that you managed to resolve this issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Content AI’ is closed to new replies.