Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Unfortunately, I’m afraid I could not replicate this issue on my end, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for the reply.
I am afraid that the default login URL does not work on your site.
Could you please let me know the link that I should use to access your admin?
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the follow up.
It looks like you are running an outdated PHP version.
Is it an option to update to at least PHP 7.2?
You can get in touch with your host so that they can help with this.
update to PHP 7.3
FastCGI (Nginx + PHP-FPM) 7.3.0 (alt)
canceled updates, unfortunately the php version is not full, the site partially stopped working, returned it back, I’ll try to transfer it to another server
Hi there,
Thanks for getting back to us.
Please transfer the site to a temporary server and let us know how this goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I can’t see the logins.
Can you please add them again?
Or, is the issue resolved already?
after moving the server from php 5.6 to php 7.2 the problem disappeared, thanks
We are so glad to hear that. We are always here if you need us in the future.
Hey, if it isn’t too much to ask for – would you mind leaving us a review here?
https://s.rankmath.com/reviewrm
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us.
Thank you.
