The more I use this plugin the more I fall in love with it. Please help me solve my issue, somebody please!
Hi there,
Thanks for getting in touch, I am pleased that you are enjoying the plugin.
Could you please ensure that the email address that you signed up with on your Rank Math account is listed as a property owner on the domain that you are activating on?
If this does not work then the DNS method should be able to work.
Please let me know if you have already checked and tried this so that we can investigate further.
Hi Michael,
Thank you for replying. I check both things, my rank math account email is the owner of property and I have also done the DNS TXT verification.
Any ideas what else I should do?
Thank you very much
Hello,
Thank you for contacting Rank Math today.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks Michael, I added the credentials. for future reference, the account I submit here should have administrator role, right?
Hi Pand,
We tried to check the issue but seems like your website is down.
Please make sure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).
Then, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.
If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works. Or, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard
I hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi Todd,
thanks for your time, unfortunately there was an issue with the server when you checked and now it’s solved. Sorry about inconvenience.
– I’ve done domain verification so the problem cannot arise from version of my site in search console.
– Both Rankmath account and search console account are same google account.
– A new google account is not possible for me because I’m using the account provided by the company and can’t add anything new.
– I was really hoping I could use full capacity of rank math. May I ask you to have another look at my website?
Thank you very much
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The login does not seem to work anymore, have you disabled the account on the sensitive data section?
Looking forward to helping you. Thank you.
Thank you for your response, please try again
Hi,
It doesn’t look like you have connected Google Search Console with your website yet.
Please do so from WordPress Dashboard > Rank Math > General Settings > Search Console.
Let us know if you face the issue even after that.
Thnak you for checking, I did and a pop up said “No profiles found.” and still my domain name not showing.
Hello,
Thank you for contacting Rank Math today.
This is very odd, could you please add a new property owner to your site on the search console and then verify with the new email address and check if this will be successful?
Looking forward to helping you. Thank you.
Hi again,
I just used my personal gmail account, added my domain property to its search console, verified with html code, and used this gmail account in rank math, authorized it, and still no luck. my domain doesn’t show there.
One thing that came to my mind is that are you restricting certain geographical areas? My website is hosted inside Iran, does it have to do with anything?
Hi Pand,
It has nothing to do with hosting location.
Please make sure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).
Then, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.
If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works. Or, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard
I hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
