Connection Issues

#777266
  • Resolved Ashley Atelier

    1 month ago

    Rank Math free

    My store is not connected and I can not connect Google Services. I did waited few hours and still nothing.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month ago

    Hello,

    We apologize for the connection issues you are experiencing with your store and Google Services. To troubleshoot this problem, we recommend following these steps:

    1. Reconnect Your Google Account:

      • Navigate to Rank Math SEO → General Settings → Analytics.
      • Click the Reconnect link to disconnect and reconnect your Google Account with Rank Math. You can refer to this guide for detailed instructions.
      • After reconnecting, Rank Math will start fetching the data.

    2. Test Connections:

      • In the Analytics settings, click on the Test Connections option at the top right to validate the connection with your Google account.
      • If there are any issues, you will see a red signal. Simply reconnect with your Google account as mentioned above.

    3. Update Data Manually:

      • If the data fetch doesn’t happen automatically, you can choose to update the data manually by clicking on Update data manually in the Analytics settings.

    If after following these steps the issue persists, please share the error log with us by opening a support ticket here. Our team will assist you further in resolving the connection problems.

    Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this issue for you.

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    How to Connect Your Google Account With Rank Math SEO » Rank Math

    Adetayo

    1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    To make sure that everything works correctly please go through this article to set up the Analytics module: https://rankmath.com/kb/install-google-analytics/

    If however, you are having challenges with this, then follow the steps below to fix it.

    Please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one.

    If you already have verified properties and you’re still unable to connect them – then follow these steps

    1) Remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    permissions

    2) Re-connect to regenerate the auth token from Google

    After that, reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3) Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4) Follow the instructions to sign in with your Google account and allow Rank Math to access your data. https://rankmath.com/kb/connect-your-google-account/

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    We hope this resolves the issue for you.

    If you still face any problems or have any questions, please let us know. We’re always here to help.

    Thank you.

    RankBot

    2 days, 16 hours ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Connection Issues’ is closed to new replies.