Connection

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Can you please follow these guides:
https://rankmath.com/kb/install-google-analytics/
https://rankmath.com/kb/connect-your-google-account/

Let us know how that goes. Looking forward to helping you.

Bonjour,

Toutes mes excuses pour cela.

Nous fournissons une assistance uniquement en anglais.

Cependant, vous pouvez utiliser un outil comme Google Translate pour modifier notre réponse de la langue anglaise vers votre langue maternelle qui est le français.

Nous sommes vraiment impatients de vous aider.

Merci.

Hello,

We’re glad that helped.

Could you please confirm if that worked on your site and resolved the issue so we can close the ticket?

Looking forward to hearing back from you.

Thank you.

Hello again,

Thanks for letting us know about this.

The Green button means you have been able to connect Rank Math with Google.

If you have connected Rank Math to Google Analytics but cannot see any value, then this is an issue with fetching data from Google.

To solve this, we need to delete the old data and fetch the fresh data from Google. This is a simple process that you can do by following these steps.

Make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

1. Head over to WP Dashboard > Rank Math > Tools & Status > Database Tools and click the Rebuild Index button.

2. After that, head over to WordPress Dashboard > Rank Math > General Settings > Analytics tab, click the Delete Data button and then click the Update Data Manually

3. This will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

4. Once the process is complete. Please re-check the Analytics page and all the data should be showing up correctly.

Following the above steps should fix the issue.

You can refer to this guide for reference: https://rankmath.com/kb/zero-search-traffic-error/

However, if it does not, please check if there is a pending Scheduled Action by heading over to WordPress dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:

https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

Then Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.

This is how it should look like:

Once done, please allow Rank Math a while to fetch data from Google and you should be able to see the updated data.

You might see other actions that are scheduled to RUN as well, it is quite normal and you don’t have to worry.

Let us know how that goes.

Thank you.

Hello,

We may have to look at your website settings to help resolve this.

• Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

• It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
  https://wordpress.org/plugins/temporary-login-without-password/
• You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
  https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.