Hello,
We apologize for the inconvenience you are facing with connecting your website to the plugin. Thank you for trying the help article and manual connection steps. If you are still experiencing issues, please ensure that you have followed the steps correctly as outlined in the guide.
If you have already tried the steps mentioned in the article and manual connection process without success, please reply to this ticket. A human agent from the Rank Math Support team will take over and assist you further with connecting your website to the plugin.
Thank you for your understanding and patience.
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
How to Get Rid of “No Connected Websites Found” Message » Rank Math
How to Fix the Error Establishing a Database Connection in WordPress » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If the KB guides that Rankbot suggested doesn’t work for you, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We can confirm that your site is correctly connected to Rank Math. We tried using the Content AI feature and it works correctly, that feature would not work if it wasn’t connected:
(see image in sensitive data section)
Were you trying to use any of our features and were unsuccessful?
Let us know and we will investigate further.
Thanks.
Hello, it’s not connected because when i go to the setup wizard it does not even register my site. picture attached. also, the dashboard shows nothing – everything is 0.
Hello,
We checked your site again and it appears the setup wizard is in order, although we can see you have not set it up. You can follow this guide to properly set up the Rank Math plugin on your site: https://support.rankmath.com/ticket/getting-started-4/
You need your site to be connected to Google to be able to fetch data from your site’s Google Search Console. You can refer to this guide: https://rankmath.com/kb/connect-your-google-account/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
