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Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

Would you mind if I ask what browser did you use? If you are using a Firefox browser, please try using other known browsers like Chrome or Safari instead.

Let me know how it goes. We are looking forward to helping you.

Hello,

Thank you for the update, and sorry for the delay.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.