connect your account

#177303
  • I’ve installed RankMath on a clients website. Now when clicking on ‘Rankmath’ from the dashboard (left side), I’m shown the screen to ‘connect my account’, or to ‘skip for now’. Neither option works however. I am pointed to /wp-admin/admin-post.php when choosing ‘skip for now’ and see a blank screen. When trying to ‘connect my account’, nothing happens. Would greatly appreciate some support!

    Many thanks,
    Tomas

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Could you please confirm if this site is under a multisite? However, please navigate to Settings > Permalinks, select the Post Name option there (if not) and clear your website’s cache. Once done, please try connecting again.

    If the issue persists, please also check your server configuration if you have the ModSecurity feature enabled. You can get in touch with your web host for further assistance.

    I hope that helps. Thank you, and looking forward to your update.

    I have the same issue and didn’t solve it!!
    disabled caching plugins and change permalink to post name and disable and enable ModSecurity.
    Connect your account buttons don’t work and Skip buttons show a white page.

    Hello,

    We’re sorry for the trouble that you’re facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thanks.

    it’s fixed.
    I disabled all plugins and active Rank Math.
    thanks alot

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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