Connect ny content AI subscription to my website with RM Business - Support

Gerd Graumann
1 month, 2 weeks ago

Rank Math free

Hi RM Team,

My SEO consultant installed RM Business on my site jobcatcher.ai

Before I registered myself on the RM website with g***********@g******** (UN Gerd Graumann) I have subscribed to content AI yesterday (I used also g***********@g********), and didn’t get any email from RM, only from PayPal with the FastSpring details on it. See below for the details.

When I look at my account on the RM website, I don’t see my content AI subscription there.

On my jobcatcher.ai site, I don’t know, how to set it up with my account and content AI either.

When I go to the dashboard/help, I see that my account is currently connected (I assume to my SEO consultant business account) and the button gives me the option to disconnect.

What should I do to get this all working and keep the business account subscription level license, that I currently have installed on my site through my SEO consultant?

Thanks,
Gerd

Viewing 15 replies - 1 through 15 (of 16 total)

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RankBot
1 month, 2 weeks ago
Hello,

Thank you for reaching out to us regarding the connection of your Content AI subscription to your website with Rank Math Business.

To ensure that your Content AI subscription is correctly linked to your Rank Math account, please follow these steps:
1. Check Rank Math Account for Content AI Subscription:
  - Log in to your Rank Math account using the email address g***********@g********.
  - Visit the “Websites” tab to verify if your Content AI subscription is displayed. If it’s missing, there might be an email mismatch issue.
2. Resolve Email Mismatch:
  - If your Content AI credits are not visible, there could be an email mismatch between your Rank Math and Content AI accounts.
  - In this case, please contact our support team and provide the invoice received from FastSpring.com in the “Sensitive Data” section for assistance in merging both accounts or transferring credits.
3. Reconnect Rank Math:
  - If your credits are visible in your Rank Math account, disconnect and reconnect your Rank Math account on your WordPress dashboard.
  - Navigate to WordPress Dashboard → Rank Math SEO → Help and click on Disconnect Account, then click Connect Now to re-establish the connection.
By following these steps, you should be able to link your Content AI subscription to your website successfully while retaining the Rank Math Business account subscription level license.

If you encounter any difficulties or need further assistance, please let us know. We are here to help you with any additional queries or concerns.

Thank you for your patience and cooperation.

Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Connect/Disconnect Your Website From Content AI
How to Connect/Disconnect Your Website From Content AI

This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Gerd Graumann
1 month, 2 weeks ago

Rank Math free

Hi, when I go to the RM website in my account, no website or content AI subscription is displayed.
I already sent you the PayPal payment details before.
You suggested to disconnect RM on my website and reconnect again to g***********@g******** currently, I suppose it is connected to the account of my SEO consultant and offers me the business license. Would I lose this, once I disconnect and reconnect to my RM account? And if I keep it connected to his account, how would I connect this with my Content AI license.
Where would I even find my license, which it also not showing up on my RM account?

Thank you,
Gerd

Princess
1 month, 2 weeks ago

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

It seems like you purchased the Content AI with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

We need to see the order number that starts with RANKMATH24####-####-#####

Looking forward to helping you.

Gerd Graumann
1 month, 1 week ago

Rank Math free

Thank you for your reply. Unfortunately, I don’t see any direct reply from FastSpring about the Content AI subscription.

Perhaps I mistyped my email instead of g***********@g******** using accidentally g***********@e********

Can you find the transaction internally when you use the PayPal information that I have attached to this support ticket?

Cheers,
Gerd

Gerd Graumann
1 month, 1 week ago

Rank Math free

If it helps, this is the link I was pointed to on the website after the purchase
https://rankmath.com/thank-you-pro/?okey=e1Tg6G1xRPC5hV1i7tQ9vQ

Perhaps this is personalized to my account…

Jeremy
1 month, 1 week ago

Hello,

We do see the Content AI subscription purchased for the mistyped email you mentioned (g***********@e********).

In this case, we can transfer or merge that account to your correct account.

However, please note that you can only connect one Rank Math account to a website. You can’t use the Business license from an account and the Content AI from another account at the same time.

You can either transfer the purchased Content AI plan to your agency or get them to purchase one and assign those credits to your website if you wish to continue using the Business plan and Content AI altogether.

We really look forward to hearing back from you. Thank you.

Gerd Graumann
1 month, 1 week ago

Rank Math free

How do I have the agency assign the content AI credits to my website if I ask you to transfer my credits to the agency’s rankmath account? could you please give me some instructions I can share with them?

Jeremy
1 month, 1 week ago

Hello,

Sure, you may check this quick guide here: https://rankmath.com/kb/client-management/#assign-contentai-credits

Looking forward to helping you.

Gerd Graumann
1 month, 1 week ago

Rank Math free

Thanks for your reply.

Could you please transfer my email from the mistyped version g***********@e******** to the correct account: g***********@g********

Gerd Graumann
1 month ago

Rank Math free

I haven’t heard back from you and wanted to make sure that you received my last message…..

Best Regards,
Gerd

Jaideep Asrani
1 month ago

Hello,

Sorry for the unexpected delay and any inconvenience caused due to that.

We have moved your subscription to this account.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Gerd Graumann
1 month ago

Rank Math free

Thank you,

My SEO consultant didn’t want to share his account info with me, so I could not connect his account with my subscription. I added my website to my personal account on the Rankmath website. On my WordPress site, I disconnected and reconnected, but the content AI didn’t activate. Still get the paywall banner display.

Cheers,
Gerd

Gerd Graumann
1 month ago

Rank Math free

If it won’t be possible to use the business account with my content Ai subscription, I would appreciate, If you could cancel the content Ai subscription and issue a refund.

Thank you so much for all your help.

Gerd

Miguel
4 weeks, 1 day ago

Hello,

The Business subscription and Content AI subscription need to be on the same account.

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Don’t hesitate to get in touch if you have any other questions.

Gerd Graumann
4 weeks ago

Rank Math free

Thank you!

Cheers,
Gerd

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