connect account issue

#217684
  • Resolved Victor Chan

    2 years, 10 months ago

    Rank Math free

    I have installed & activate the Rank Math plugin successfully in WordPress.
    The first step is connect our account, but there is no response after click of the “connect your account” button. I guess there should have a popup/login window instead?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Ankit

    2 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Could you please try to clear your browser cache or try a different web browser? Do let us know how that goes so that we can troubleshoot the issue further.

    Looking forward to helping you. Thank you.

    Victor Chan

    2 years, 10 months ago

    Rank Math free

    Hi,

    Even I use another browser, i got the same result.
    So i click “skip-now” button, it will redirect me to the blank page (url: https://uat.dialog-experience.udev.hk/wp-admin/admin-post.php)

    Is it something wrong in my system?

    Regards,
    Victor

    Ankit

    2 years, 10 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Victor Chan

    2 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Victor Chan

    2 years, 10 months ago

    Rank Math free

    Dear Ankit,

    I have shared the login of WP-admin to you. Please help to have a look & solve this issue.

    Looking forward to your update

    Prabhat

    2 years, 10 months ago

    Rank Math agency

    Hello,

    I tried to login to your website but your website is inaccessible. The following error is shown:
    Error: Took too long to respond

    Please verify the situation and let us know so that we can further investigate the issue.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘connect account issue’ is closed to new replies.