Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share a product with reviews from Yotpo so that we can debug the situation and advise further?
We tried to look for one but since there are so many it would take a lot of time to find the ones with reviews.
Looking forward to hearing back from you.
Hello,
We tested that product with both our plugin enabled and disabled and the results are fairly similar, where the Review snippet is not being added in any of the cases.
When our plugin is enabled the Product Schema generation comes from Rank Math when we disable our plugin the Product Schema gets generated from WooCommerce and it’s very similar to ours.
On either of those occasions, the Yotpo plugin doesn’t seem to be generating any Schema markup on the page.
So we would recommend passing this information along to Yotpo so they can debug the situation further from their side and make sure the Review snippet gets loaded.
Please note that according to their website the Rich Snippets are only added in the paid versions and since we are not sure if you are using the paid version or not this is something worth considering.
Don’t hesitate to get in touch if you have any other questions.
Hi, Miguel
Thanks for your advice. I will pass the information to Yotpo.
Yes, we are using the paid version.
Regards
Hello,
Sure, and if there’s anything else that we can assist you with, please let us know.
Thank you.
Hi,Prabhat
Nice to see you again. I wrote a good review for you and your team.
I just purchased the Pro plan a few minutes ago. We keep in touch!!
Regards
Michael
Hello,
We are happy about your purchase.
Feel free to create a new forum topic if you have other concerns about our plugin. We are here to help you.
Thank you.
Hi, Team
I contacted Yotpo review that their rich snippet is hiding in the head section and that is probably the reason you could not find it out.
Please take this product as an example https://www.erenovation.com.au/product/noosa-matt-white-600mm-plywood-wall-hung-vanity/
You can find the rich snippet for Yotpo in head section and it has own script part in which the class name is y-rich-snippet-script.
Please help to investigate if there are duplicated rich snippets there. I found price availablity is duplicated, but there could be more.
regards
Hello,
I tried searching for the class that you have mentioned but I can’t seem to find it in your page’s source code as you can see in my screenshot below:
I also tested it using Rich Result Test and Schema Markup Validator and they both shows no schema other than the schema generated by our plugin.
Looking forward to helping you on this one.
Hi, Jeremy
Sorry, mate. Actually Yotpo rich snippet codes can not be found in the source code. We have to inspect it by Devtool and you will find it in the head section. Yotpo has its own script part which shows everything.
Sorry, I do not how to attach the image here. Could you please advise how to attach a pic here?
Regards
Hello,
Please upload your screenshot to this handy tool and share the URL here.
Looking forward to helping you on this one.
Hi, Jeremy
Thanks.
Please see the pic below:
https://ibb.co/DRk2Kts
Hello,
Google crawls the code that you see in the page source to detect the Schema and meta tags. Since the Schema of Yotpo is not being added to the source code, Google will not be able to detect it. It doesn’t work even when our plugin is disabled so it isn’t a conflict with our plugin.
You should ask Yotpo’s support to look into this and fix this as there is nothing we can do to make their Schema work.
Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
