We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Guys,
Any updates yet?
Thanks
Hello,
I have just tested it on your website
– About the first one, I haven’t been able to replicate it. I was able to edit the Gallery page in Elementor with no freezes.
– About the second issue. The cache exceptions for the sitemap were added in the wrong field, so I changed it to the right one. After that, it is working fine for me. Be sure to just add the URL https://yourwebsite.com/sitemap_index.xml to the Google Search Console.
– About the third issue, it seems you had one plugin causing conflict with Rank Math since both of them were trying to add the metadata information to the pages. It was “Dublin Core Metadata Generator”. After disabling it, Rank Math is able to display in your page the right metadata, so in a few days Google should update with the right meta descriptions.
Looking forward to help you.
Thanks a lot for getting back to me, i had to disable rank math to edit the gallery page and after editing it seems to be working fine last night. Once again thanks for your support
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
