Conflict with a chat plugin

#3928
  • Resolved Chris
    free

    Hello!

    Just trying it out and I noticed this strange issue. I use WC-Marketplace and a chat plugin called “Vendor-Member Conversation”, which adds a chat box inside the Orders screen on a frontend dashboard so the vendor can communicate with their buyer while staying on the platform. As soon as I activate your plugin, the whole chat box disappears here only, the customer side in My-Account is not affected. I have gone through every setting and nothing brings it back. I am super confused since these seem very unrelated.

    Note that I did try with a default theme and have the same result.

    I am really liking your product vs. Yoast but this kinda stinks. Thanks for looking into this.
    Chris

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    i have been able to reproduce the conflict in your site, we will be investigating this further from our end and then get back to you. Please do not delete the temporary access yet.

    We appreciate your patience. Thank you.

    ​​​​​​​

    Hi there,

    Thanks for the patience.

    This issue appears to be stemming from the fact that the [wcmp_vendor] shortcode is getting added to the meta description of the Vendor Dashboard page which was causing the issue.
    I have edited your meta description and removed this shortcode to fix this issue.

    I hope this info helps. Thanks.

    Outstanding!! You guys are awesome. I really appreciate the lightning quick assist, and your ticket system setup really makes it easy.

    Hey Chris,

    You are very welcome.

    Do let us know if you need help with anything else.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Conflict with a chat plugin’ is closed to new replies.