Conflict Between Elementor Astra and Rankmath

#179130
  • While Rank Math is activated Elementor will not open or permit editing of pages and posts. We have tried all troubleshooting tips. Please have have a look and see if you can fix the problem. I have provided you with user and password below in Sensitive Data section per your request.

    Thank you,
    Charles

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I’ve tried to check your site, but it seems that the user credentials you have created prevent us to check this issue further. I’ve attached a screencast in the sensitive data section.

    However, your theme is not yet updated to the latest version. Please update them then clear your website’s cache and check once again.

    If the issue still persists, could you please update the user to admin access to investigate this issue further?

    I hope that helps. Thank you, and looking forward to your update.

    We have installed the latest Astra theme. Elementor works but just not on past and pages where Rank Math has been used.

    Finally login credentials have Administrator access. Please try again.

    When we use rank math seo plugin, post and pages do not work.

    Just wanted to clarify that the problem we are having is only on post and pages where rank math seo is also being used.

    Still cannot work in Elementor Astra while Rank Math is active. Can you please help me please?

    Hello,

    Thank you for the update, and sorry for the delay.

    We have tried checking again, but the screen for posts or pages and even the plugins list is getting blurred and unable to navigate. Please see the screencast in the sensitive data section.

    However, the user is already an administrator. Could you please check if this feature is coming from any of your plugins or any security measures for your site?

    Thank you, and looking forward to your update.

    Matter is resolved. Thanks

    Resolved. Thanks

    Hello,

    We’re glad that you got that sorted.

    Please let us know if you need any further assistance, it would be our pleasure to assist you.

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)

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