complaint

#748166
  • Resolved Tim
    Rank Math free

    I have bought my plugin so why has it all of a sudden stopped working. the news sitemap is no longer showing and i have a message that is telling me to make a purchase

    I am not happy

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  • Hello,

    We apologize for the inconvenience you are facing with the news sitemap feature in Rank Math. It seems like there might be an issue with the plugin recognizing your purchase.

    To resolve this, please make sure you are logged in with the same account that was used to purchase the plugin. If the issue persists, kindly refresh your license status by going to WordPress Dashboard → Rank Math SEO → Status & Tools → License and clicking on the Refresh License button.

    If after refreshing the license the problem continues, please reach out to our support team by assigning this ticket to a human agent using the available buttons so we can assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience.

    Sources:
    How to Get Your Website Listed in Google News » Rank Math
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘complaint’ is closed to new replies.