Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
when using the Broadcast plugin I copy from site A to Site B products with the Rank Math plugin enabled
Could you please also share from which site you are copying the products? Please walk us through how you copy the products to that site.
Alternatively, you can record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for sharing the screencast.
We will need to troubleshoot the issue on your site. Since it’s a live site, it will be helpful if you can create a staging site and provide us the login details so we can check without affecting your live site. You can use a plugin like WP Staging to create a staging site.
We really look forward to helping you.
Hello, you can do any action with my site, I have a working copy, and then as you look at everything I will reinstall the existing site to continue transferring data to it from the working copy, it is important not to lose all the edits that you make, thanks!
Hello,
Thank you for the update, and apologies for the delay.
We have tried replicating this issue, but it seems that there are some steps that we can’t achieve.
1. In the first part of your video, it seems that you have imported a CSV file. Could you please confirm if those are products or if it’s needed to replicate this issue?
2. When we also marked the products under askona site and selected Send To Many, the product page just reloads. But in your video, it showed a list of your site. I believe that’s also the issue when I go to Broadcast > Queue, and it is showing empty.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Here are two csv files that can be uploaded to any of the sites, and then replicated to the main site using broadcast-Queue-Products-Send to many
everything happens at the moment of uploading new products to any site and further replication (copying) to the main one
Hello,
Thank you for the update, and apologies for the delay.
I was able to replicate the issue for the duplicate products and forwarded this issue to our dev team for further checking.
Meanwhile, have you already contacted the Broadcast plugin team about this issue? You can also check with them if they have already encountered this issue and might have a fix already.
We would really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that. I am trying to reproduce this issue on my setup, but the plugin is not working. It looks like it requires a valid license.
Can you please add your site’s FTP access in the Sensitive Data Section so we can debug this issue by editing some plugin files? Also, would it be ok to remove the products on 1 of your child site?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please check the screencast I added in the Sensitive Data Section. The Broadcasting seems to be working fine on your site now. Can you please confirm?
I only cleared cache and updated the Permalink Settings in main and child sites.
I hope that helps.
Hello, you misunderstood me, and updating the links will not help here, I loaded the products with a regular export, and with the all import plugin, now I checked everything as before, the result is a duplication of the product, when the Rank Math plugin is turned off, everything works fine!
You need to delete products on both sites, and then re-upload them using the standard product import and broadcast-Queue-Products-Send to many, use the prepared file dmmebel-test.csv
