comment reply - Support

Resolved Ersin
5 years, 2 months ago

Rank Math free

I want to disable remove_reply_to_com but it doesn’t work. I’ve tried the code on your site.
add_filter (‘rank_math / frontend / remove_reply_to_com’, ‘__return_false’);
I add this code to the function.php I added the top or bottom but it doesn’t work.
from within class-remove-reply-to-com.php “if ($ this-> do_filter (‘frontend / remove_reply_to_com’, true))” works here when I set “true” to “false”. But I don’t want to do that. I want to run it from my own theme file.
Thank you in advance for your help.

Viewing 5 replies - 1 through 5 (of 5 total)

Michael Davis
5 years, 2 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

I have submitted this issue to our dev team for closer investigation and we will be getting back to you in a short while.

Looking forward to helping you. Thank you.

Ersin
5 years, 2 months ago

Rank Math free

Hello I’m still waiting for an answer from your.
Todd
5 years, 1 month ago

Rank Math free
Hi,

Thanks for your patience.

You mentioned class-remove-reply-to-com.php file.

Can you please send us the location of that file?

Also, are you using a child theme? If so, please paste that code at the very end of your child theme’s functions.php file. In fact, paste it at the very end even if you don’t use a child theme.
```
add_filter( 'rank_math/frontend/remove_reply_to_com', '__return_false');
```
Do let us know how it goes.
Ersin
5 years, 1 month ago

Rank Math free

Hello i add functions.php code but nothing changes.

file location: \wp-content\plugins\seo-by-rank-math\includes\frontend\class-remove-reply-to-com.php

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

Thanks for getting back to us.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
5 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘comment reply’ is closed to new replies.