Classic Editor prevents snippet editor working

#85331
  • Resolved NT
    Rank Math free

    [ WordPress 5.5.1 – PHP 7.2 (highest available) – All plugins & theme up to date ]

    After running the Health Check & Troubleshooting plug-in, it has been discovered that Classic Editor prohibits the editing of a pre-loaded snippet. Disabling CE and it is fine.

    I cannot use the Gutenberg editor and continuously disabling/re-enabling CE is really not an option on a slow Dashboard.

    Any ideas? your kind assistance will be greatly appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    NT
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I checked your site and edit snippet seems to be working just fine. The default content is just an excerpt of your page content which you can easily change by typing new description. Please check the screencast I have added in the sensitive section and let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​

    NT
    Rank Math free

    Thank you for taking the time to assist.

    I Had been struggling trying to get the description to accept any edit, for it refused to allow the editing of the pre-existing information.

    I have now discovered to press ‘space‘ to clear the area for a new entry!

    Also I must remember to copy the contents of the ‘preview’ into the clipboard first!

    Alberto
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.