-
Hello, I am using both focus keyword and also in content AI. When I put my content AI focus word in, in builds and takes a credit. But when I go back to the keyword and come back to content AI, my focus word is not in there, and when I search the exact word I get charged again instead of the word staying. I have been charged 3 credits for a keyword I should have only paid once for.
So, the credits need to be re-added, but more than that, how do I use the plugin so my keyword remains instead of defaulting to something else when I come back?
-
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
The researched keyword should stay unless you have researched another keyword. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘charges for content AI’ is closed to new replies.