Charged Twice

#662658
  • Resolved Akshay

    6 months ago

    Rank Math free

    Hi team,

    I have been charged twice on 2 email accounts. When I tried to purchase using “a*******@g********”, the payment went through, but on the final page, it said- we cannot charge this account. We respect your business. Please contact us to buy RankMath” It was something like this. I used PayPal. So I was under the impression that the payment had not gone through.

    Then I used my other email address”a****@a***********”, and again used PayPal, but this time Payment went through.

    Now I check my bank statement, there are 2 charges. Please refund me the first one. However, the PayPal dashboard only shows 1 charge, which is the latter one.

    Please help.

Viewing 1 replies (of 1 total)
  • Princess

    6 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We found only one purchase under: a****@a*******.com

    Please get in touch with your bank to check the transaction and see if the amount was reversed.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address, and we will do the needful.

    We really look forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Charged Twice’ is closed to new replies.