Charged though subscription cancelled

#744261
  • Resolved concept one

    2 months, 3 weeks ago

    Rank Math free

    Dear Madam or Sir,
    we have cancelled our paid subscription quite shortly before Nov 25, 2023, when it would have become due again. Nevertheless, we have been charged via Fastpring. There has no invoice been generated by RankMath whatsoever, we only have that FastSpring charge on our credit card with perfectly the date and amount RankMath would have charged, had we continued our subscription. Could you please check that and organise a refund when you have successfully checked the case?
    Thank you!
    Daniel Vogel

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    We don’t see any charge in your account. Your subscription was canceled on Nov 25, 2023. Please share the last 4 digits of your card in the sensitive data section so we can locate the transaction.

    Looking forward to helping you.

    concept one

    2 months, 2 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    2 months, 2 weeks ago

    Hello,

    We can’t find any transaction with your card. If you used PayPal, please share the receipt or the email and the last name of your PayPal account.

    Looking forward to helping you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Charged though subscription cancelled’ is closed to new replies.