Hello,
We apologize for the inconvenience you are facing regarding the charge for Rank Math PRO. If you have been charged for the Rank Math PRO service but do not have access to it, please ensure you have logged into your Rank Math account and downloaded Rank Math PRO from your dashboard.
If you are still unable to access the PRO features after logging in, it’s possible that you may have upgraded to PRO using a different email address than the one you intended. In such cases, please contact our support team through this link to merge both accounts or change the email connected to the PRO account.
We appreciate your understanding and patience in this matter. If you have any further questions or need assistance, feel free to reach out to our dedicated support team. Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
🛍 Spring Sale! – DISCOUNT + 2x Benefits
🛍 Spring Sale! – DISCOUNT + 2x Benefits
🛍 Spring Sale! – DISCOUNT + 2x Benefits
🛍 Spring Sale! – DISCOUNT + 2x Benefits
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I should have been warned about the renewal, I do not want to use Rank math anymore, I need a refund on this purchase or at least I need to know how to stop recurrent payments
Hello,
Please note that we do send you an email notice 7 days before the renewal and since your purchase is from another email address, you may have missed it.
Please share the email address you used to purchase the subscription because this very account you used to create the ticket doesn’t have any subscription.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
