Charged but only given free version

#756832
  • Resolved Chris

    2 months ago

    Rank Math free

    Hello.

    I paid for rank math in October, but it has been running as a “free” version for several months (I’ve been very sick so haven’t been able to check the site and didn’t notice until now). I’d like a refund for the charges to my card (charged October 18 for $77.18 USD).

    Although my RankMath account doesn’t show this charge or subscription, I can demonstrate a screenshot of the charge.

    If this is not resolved I will open a dispute with my credit card provider.

    Thank you for your prompt attention.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    Chris

    2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 months ago

    Hello,

    We have replied to your email to address your issue with your account. Kindly check our email there and we recommend continuing the conversation there.

    Thank you so much for your time and patience in the meantime.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Charged but only given free version’ is closed to new replies.