Hello,
Thank you for reaching out to us. We apologize for any inconvenience caused by the situation you are facing.
To investigate the issue further and provide you with accurate information about the recent charge on your QONTO bank card ending in 3790, we kindly ask you to reply to this ticket with the transaction details such as the date of the charge, the amount charged, and any reference number associated with the transaction.
Once we receive this information, we will be able to assist you in identifying which subscription this charge corresponds to and help resolve the discrepancy.
Looking forward to your response. Thank you for your cooperation.
Sources:
How to Cancel Your Rank Math PRO Subscription » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address as we can’t find that transaction from the email addresses you have mentioned.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
