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Hi,
I recently had search console throw a 404 error on an author slug (it was author/reece&jodie, but has somehow changed to author/reecejodie).
I’ve tried going to Users and editing the slug via the Rank Math section back to author/reece&jodie. However upon saving the slug is reverting back to the author/reecejodie pre-save version.
Any idea how to fix this error?
Thanks!
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please try using it this way:
author & author2?
Looking forward to helping you. Thank you.
Thanks for the reply.
It’s not the ‘Author Base’ I want to change. I want to add an ‘&’ symbol to an authors username/permalink. (It used to be fine… but Rank Math seems to’ve removed it)
I’ve tried adding & in the Rank Math permalink settings under WordPress > Users > Rank Math > Permalink but same problem – it disappears after saving.
Can’t seem to embed images…
Here’s a link:
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘Changing Author slug not saving’ is closed to new replies.