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I am using rank math on a new website and it does not seem to be registering any changes I make. When I first enter the keyword it registers fine and shows me my mark out of 100.
If I then make changes, such as adding internal or external links, it does not register the changes and the mark out of 100 does not change.
If I then delete the keyword and try to re-add it, the bar goes red and shows me NaN/100 – even though I’ve made no changes.
It then does not recognise a keyword at all if I delete and re-add it.
Any advice?
Thanks!
Edit: I have added a new username and password to the sensitive information section of the ticket. Thank you very much for looking into it!!
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Without more details it could be due to several things so we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Changes not recognised’ is closed to new replies.