Changes are not being saved

  • When I’m editing my pages SEO and save it, Everything looks good. But when I refresh the page I find that nothing is being saved. I’ve completed the troubleshooting test that you recommend in a similar question but nothing works.

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Okay, I add it. the plugin offers amazing features, and I’ll be from the first customers who will upgrade to the pro plan when it will be released. But if you can’t fix this problem as soon as possible. I’ll be obligated to switch to Yoast pro.

    Hi,

    There are some inherent issues on your website due to which the changes you make in Rank Math are not saved:

    Could you please get in touch with your web host and ask them to enable the REST APIs on your server?

    Not only Rank Math, but these REST APIs are also needed by many other WordPress themes and plugins as well.

    Let us know how it goes.

    I contacted the support. Now, the REST APIs are enabled but still cannot see the changes saved. you have the login info; can you check that and also try to update a focus keyword or something and you’ll see that nothing been saved.

    Hi,

    I am sorry but I do not see any logins any longer.

    Could you please add those again?

    It’s resolved

    Hello Brayte,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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