Hello,
Thanks for contacting us.
I have forwarded your request to our accounts department and they will get back to you soon with an update.
Hope this helps. Let us know if you need any further assistance.
Hello,
We appreciate your patience.
We have changed the username for you.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.