Hello,
I apologize for the inconvenience you are facing while trying to change your payment method on Rank Math. If you are having trouble accessing the FastSpring Checkout page at https://rankmathllc.onfastspring.com/account/ and not receiving the email with login instructions, please follow these steps:
- Check your spam or junk folder in your email inbox to ensure the email hasn’t been filtered there.
- Make sure to enter the correct email address associated with your Rank Math PRO subscription.
- If you still haven’t received the email, please try refreshing your inbox or checking for any filters that might be blocking it.
If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your understanding and patience.
Sources:
How to Change or Update the Payment Method » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hi, I honestly don’t find this bot answer useful. I believe your customers are mainly developers, and the solution provided is too obvious.
Of course I tried that, bit still not working.
Also, what if I want someone else to update the payment method? Will he need to type my email, ask me to check my email so that then he can update the payment details?
I mean, is there anyway he can access my account to update the payment details without bothering me?
Hello,
Thank you for contacting support.
This account never had any subscription so it doesn’t have any payment method associated with it that can be changed.
Did you make any purchases on our website with another account? If you did and want to change the payment method on that account you need to use the email address used for the purchase.
If you haven’t made a purchase yet with any account, you can just head over to our pricing page, select the package you want and proceed to checkout.
Don’t hesitate to get in touch if you have any other questions.
