Hello,
I apologize for the inconvenience you are facing with your account details and email address. To change your account details and email address, you can follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of the issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the new email address and any other updated information you want to change.
- Click the SUBMIT YOUR TICKET button.
Our support team will then assist you in updating your account details and email address as per your request.
Thank you for reaching out, and we appreciate your patience as we work on resolving this for you.
Sincerely,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Download or Update My Invoice » Rank Math
How to Change or Update the Payment Method » Rank Math
Rank Math New Features – Roll Back and Beta Testing
Rank Math General Settings
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you so much for getting in touch.
We have gone ahead and changed your username and profile names.
However, the email address you shared is already registered on our website.
Would you like us to merge these accounts into a single account instead?
Looking forward to helping you.
Hello Jeremy,
Thanks for your message.
The intention is that the account to which the website http://www.drents-friesewold.nl is linked, the account details will be changed, as I indicated in the ‘sensitive data’ in my first message.
So yes, the two accounts can be merged with the correct data, which I indicated in the ‘sensitive data’ section. Kind regards, Wim
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello Jaideep Asrani,
Thank you, but now I don’t see my website http://www.drents-friesewold.nl anywhere.
Can you connect him or how can I do this.
Sincerely,
Wim Steelink
Hello,
Could you please disconnect and reconnect your site with your Rank Math account associated to the new email.
Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients
After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post or TrustPilot about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
