It looks like rankmath is looking for woocommerce, but I don’t even have woocommerce installed on my site.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
From the error message, it seems like new tables are not getting created in the Database or the WooCommerce plugin has left an incorrect entry.
For initial troubleshooting, please follow these steps to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
You can follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFug
Let us know how this goes.
Thank you.
This did not work…. my site is still unresponsive with your new update.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have updated the sensitive content area per your request.
Hello,
Thank you for sharing the temporary access.
Upon checking the website, we can’t seem to replicate the crash. Can you please share a specific step for us to replicate the issue on our end?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
