Category slugs changed when plug in active

#26798
  • Resolved Oddball Marketing
    Rank Math free

    Hi. This is a follow up to our previous ticket with the same name which was close due to inactivity during the break. The issues is not resolved.

    Please refer to the previous ticket as I have tried your fix, however the issue still remains. I uploaded the login details for the site.

    Thanks.
    John.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Thanks for getting in touch with us today and sorry for the inconvenience.

    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi.

    Login added.

    Thanks,
    John.

    Todd
    Rank Math free

    Hello,

    We are getting this when trying to access your website:

    null

    Can you please share an example URL with us?

    The URL you see:
    The URL you expect to see:

    We look forward to hearing back from you.

    Here what the home page should look like at http://oddballmarketing.com.au/
    Also to confirm, here’s the WP login page again. https://oddballmarketing.com.au/wp-admin

    Home image
    https://oddballmarketing.s3-ap-southeast-2.amazonaws.com/Screen+Shot+2020-01-21+at+11.31.42+am.png

    Thanks.

    Hi guys.

    Any luck? Still having this issue.

    Thanks
    John.

    Hello,

    Apologies for the delay.

    We are checking this problem and we will be in touch in a short while.

    We appreciate your continued patience. Thank you.

    Todd
    Rank Math free

    Hello,

    We are extremely sorry but we are still getting this:
    https://i.rankmath.com/OFkSSz

    It seems like you have blocked access from certain countries and VPNs.

    You have to work with us and disable CloudFlare security while we check things.

    Hi. I have turned off CloudFlare proxy. Please have another try now.

    Kind regards,
    John.

    Hi there,

    It does not look like the password is correct.

    Could you please check and confirm the credentials on your end?

    We are looking forward to helping you. Thank you.

    Updated the password again. I have been able to login with the above details now.

    Thanks,
    John.

    Hi there,

    Thank you for the reply.

    I have been able to replicate this problem on your site and this has been submitted to our dev team for closer investigation.

    We will be getting back to you in a short while.

    Todd
    Rank Math free

    Hello,

    We are extremely sorry about this.

    We have found the issue. It will not happen on new posts, only on old ones you had added before Rank Math.

    So, Rank Math has this option where you can mark a category as primary and then the category will show up in the permalink or your breadcrumbs. This is so you can control what appears in both those places when you have more than one category assigned to your posts/CPTs.

    So, clicking on the “mark primary” icon will fix this for you:
    null

    I tested this with one of your portfolio items and it is working fine. It is the very first item in your portfolio list.

    You can do that for others as well.

    In the meantime, we have marked this for improvement and we will fix this issue in an upcoming update.

    We appreciate your patience in this matter.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Category slugs changed when plug in active’ is closed to new replies.