Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We want to look at the issue you are currently facing using Rank Math.
However, can you please be more elaborate on this issue so we can understand what is wrong?
Possibly, you can share this information with a screenshot using https://imgur.com/upload or share a video using https://www.loom.com/ with us so that we can investigate the issue further.
We really look forward to helping you.
Thank you.
Hello again,
We understand that you want to be able to choose the primary category out of two or three categories you have chosen when editing your blog post.
However, we noticed in the video you shared that you are using an outdated version of the Rank Math plugin.
Please ensure that you’re running the latest versions of the Rank Math plugins. According to the Rank Math changelog, the current version of Rank Math Free v1.0.206.
After updating the plugin, please follow this guide that shows how you can choose a primary category with the help of Rank Math: https://rankmath.com/kb/how-to-choose-a-primary-category/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for.
I updated Rank Math. I cleared my cache and watched the video. But, the drop down to choose the main category is not popping up. https://www.loom.com/share/3a7b9796b82b4c36b0db64f85c038d12?sid=d9628c89-9417-4c7d-9598-0c95ebb6ee30
Hello,
Please head over to your WordPress Dashboard > Rank Math > Titles & Meta > Posts and from there make sure the Category is selected for the Primary Taxonomy:
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
That fixed it! Thank you SO MUCH!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
