Cart page redirect

  • The plugin causes my cart page to be redirected to my home page. Hence I can’t view cart. I disabled all other plugins and Rank Math was the one that sprung the issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello? Anyone here?

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    I have tried it in a local installation but everything is running fine for me, could you try to determine if another plugin is conflicting with Rank Math?

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    I will do the troubleshooting guide you’ve shared. In the meantime have you checked and tested the links I’ve shared in the sensitive data section? I think that part can help to duplicate the problem where it actually is.

    I’m not getting troubleshooting to work. The moment I try to activate rank math or carry out any operation whatsoever the plugin exits troubleshooting mode and I’m temporarily locked out of my site. I only need this work for the next 72 hours then I remove Woo from my site. Can I be given some swift help please? I posted the login information so I could get help before the time of the sale which is now less than 24 hours away.

    Hi,

    First of all, I enabled the redirection debug mode at WordPress Dashboard > Rank Math > General Settings > Redirections

    That showed me there was a redirect in place via Rank Math to redirect it to the homepage:
    null

    You either set it up manually or imported it from another plugin
    null

    I have deactivated it for you and now the cart page doesn’t get redirected to the homepage.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    You’re a rockstar! I used a plugin to migrate the products from another store so maybe it put that redirection in place since I didn’t need or use woocommerce on this website prior to now.

    Thanks for the help! I appreciate your help with this. Have a good one!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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