Hello,
Thank you for reaching out to us regarding the payment issue you are facing. We apologize for any inconvenience this has caused.
To troubleshoot the card payment problem, please ensure the following:
- Your card supports international payments in US dollars.
- Your card allows subscription-based payments.
- Turn off any VPN or proxy services.
- Check if your ad blocker is disabled.
If the issue persists after checking the above, we recommend contacting your bank to approve the payment on their end.
If you encounter any further difficulties, please provide us with more details or screenshots, and we will assist you promptly.
Thank you for your understanding and cooperation.
Best regards.
Sources:
Rank Math Refund Policy » Rank Math
How to Change or Update the Payment Method » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Thank you Princess,
Unfortunately, you missed that we have already gone through all those steps:
https://support.rankmath.com/ticket/card-declined-3/
What I need now, since I got proof for FastSpring working, is that you help me put me back on my old plan, which was 199 USD /year.
Can you please do that for me?
Brg
Anders
Hello,
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may proceed with purchasing a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Thanks, a new plan will not happen.
I can´t trust what can happen next year or in the upcoming years if you are not interested in enrolling me in the plan to which I belong.
It was *never* a problem on my side. You own the problem to 100%. My card had money all the time and has been working all the time, the same with my PayPal account.
Time to move forward
Hello,
Thank you for your feedback.
We understand your concern. We remain committed to providing value and stability to our users. If you ever reconsider, we’re here to assist you. Best wishes on your future endeavors.
