Hello,
Thank you for reaching out to us. We appreciate your patience.
If you encountered an error message while upgrading and your card was not accepted, please ensure that your payment method meets the following criteria:
- Supports payments in USD $
- Supports subscription-based payments
- Not using a prepaid card
- International payments are enabled
- Your IP is not a Proxy, and you are not using any VPN or hosting service
If all the above conditions are met and the issue persists, we recommend trying to use a credit card instead. Additionally, contacting your bank to inquire about the payment decline and requesting them to approve it on your end might help resolve the issue.
If the problem continues, please provide a screencast of the error using a tool like Loom so we can assist you further.
Thank you for raising this concern, and we look forward to helping you resolve the payment issue.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Thank you, disabling my VNP worked, and i got the payment confirmation emails. But my account dashboard does not show that it’s been upgraded
Never mind, I’m just too impatient 🙂
Hello,
We’re glad that this issue is already resolved.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
