Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It is likely that one of your installed plugins is affecting this functionality. Could you please perform the steps outlined on the following page to check if this the case:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
āāāāāāā
I have followed all the steps but still, it is showing the same issue.
Whenever I update the meta tags it redirects back.
Thank you for your fast response.
I hope this issue will be solved soon.
Hi Spectra,
Thanks for getting back to us.
We have just fixed an issue that was causing similar behavior on taxonomy pages.
Could you please update to v1.0.39.1 and let us know if this is still reproduced?
Yes it is updated to the latest version v1.0.39.1 from the beginning. It is still showing the same issue.
Iām unable to edit seo title and meta description of post. When I try to type words, It get automatically erased and back to default.
I hope you are getting my point.
I will be happy to assist you with the issue you are facing.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Cannot generate temporary login. It shows new login generated still the section is empty.
Is there any alternate and safe method to do that
Hello,
Thank you for contacting Rank Math today.
Generating temporary login usually has no issues. It seems there really is a conflict that needs to be checked on your site. You can choose to create new user logins for us and share the credentials in the sensitive data section. It is completely secure and only our support staff has access to that section.
Looking forward to helping you. Thank you.
āāāāāā
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
It looks like you forgot to share the site URL. Could you please share the links to the affected pages as well so that we can check this further?
Looking forward to helping you. Thank you.
āāāāāā
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Rank math is not updating any of the pages. You may go through any of the pages.
HI there,
Thanks for getting back to us.
The Rank Math fields do not seem to be saving properly to your database.
I have submitted this to our dev team for closer investigation and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
Hello,
We see the issue with your website but we cannot replicate it. It randomly gives a critical error message and the health check doesn’t work properly. We suspect something’s wrong with the installation.
Do you mind sharing your FTP details in the sensitive data section as well so we can check more closely?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
