Can’t update keywords

#386920
  • Resolved Ofir Roe
    Rank Math free

    Dear RankMath team.

    Recently I am trying to update keywords on specific pages and I can’t do it. when I enter a page editing I get a message on the top of the screen saying “No rout that fits the web address and request was found” .. When I am changing the Keyword it and press update it just goes back to the previews keyword and not saving anything.
    Plese help
    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • i am unable to update focus key word

    Hello @ofirroe and @amaansirsilomer,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I can’t seem to replicate the issue from my end.

    Please check your browser console for script errors when you save your pages/posts.

    If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how that goes. Looking forward to helping you.

    Hi, I can’t seem to solve it and I have no idea how to.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Can’t update keywords’ is closed to new replies.