Can’t type into fokus keyword block

#192965
  • Hello. I’m trying to input a word into the ‘Focus Keyword’ section. When I type a word with “p” then divi opens the portability section. The same problem with a word with “o” and “h”.

    I am using WordPress 5.7.1, Divi 4.9.4 and the Rank Math 1.0.63

    A year ago there was already the same problem which I read in the forum (ticket nr. #44538).
    So what can I do?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Unfortunately, we’re unable to replicate this issue using Divi 4.9.4 and Rank Math 1.0.63. Here’s a screencast for your reference:
    https://i.rankmath.com/qUETPO

    Could you please clear your browser and website’s cache, and see if the issue still persists? You can also try using a different browser.

    I hope that helps.

    Thank you, and looking forward to helping you.

    Thank you for your reply.

    It didn’t work in the backend. In the frontend it works. So I will optimize all pages in the frontend.

    Hello,

    Thank you for keeping in touch with us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Jeremy,

    Which email adress should I take for the temporary login? I have already installed yet.

    Hello,

    Thanks for your reply.

    Please use the Email ID support@rankmath.com to create the temporary login link.

    Looking forward to helping you.

    Thanks.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for getting back to us.

    The reason why these options are popping out is that you have enabled the Divi keyboard shortcuts within your theme.

    As an alternative to avoid this you can use the newly launched interface of Rank Math in Divi’s visual builder section.

    Please contact the theme devs team on how to disable these keyboard shortcuts in your theme to allow you to insert the keyword from your backend as well.

    Hope this helps.

    Hello,
    Thank you for your support and for your efforts.

    Hello,

    Glad that helped. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Cheers,

Viewing 9 replies - 1 through 9 (of 9 total)

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