Cant see tabs content after installing, also CSS is messed up

#62898
  • Resolved Shashikant Vaishnav
    Rank Math free

    Hey guys,

    I am having issues seeing the content of the tab after installing. also the CSS everything is messed up. I tried troubleshooting via Helath Check but still the same with all plugins deactivated and twentyseveteen theme.

    Do you guys know what it could be?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hello,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Did you follow all the instructions here including keeping only Rank Math and Twenty Twenty enabled?
    https://rankmath.com/kb/check-plugin-conflicts/

    If not, please do so.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    yes, already followed the health check thing.

    I will share the staging login with you and you can take a look.

    Alberto
    Rank Math business

    Hello,

    Perfect, once you share it we will be here to check it and try to solve your issue.

    Looking forward to help you.

    hey guys,

    Is it possible to do a screen share or something?

    Alberto
    Rank Math business

    Hello,

    It would be difficult since all of us are in different timezones so maybe one would start testing the issue and after doing some tests ask something about it to another, so this other, once he wakes up, would check it.

    If possible, I strongly recommend you just share the credentials following the previous guide we shared, it will be really secure and at all moments you will be able to check what we have done.

    Looking forward to help you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    hey guys, added details please check

    Hello,

    I have been able to replicate your issue. I have forwarded this to the dev team and will get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Ok, can i delete this user now?

    Hello,

    Please don’t delete yet. The dev team will need the staging data to investigate this issue as we can’t replicate it on our installation.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Todd
    Rank Math free

    Hello,

    You are using an old version of WordPress and about 43 other plugins.

    Please update to the latest Beta version by following this tutorial:
    https://rankmath.com/kb/version-control/#beta-updates

    That should fix the issue for you.

    The final version will be released in a few weeks and you will see a notification in your dashboard when an update comes.

    Please let us know if there’s anything else we can help you with.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Cant see tabs content after installing, also CSS is messed up’ is closed to new replies.