Can't see any analytics data - Support

Resolved Giovanni Mendes
3 months, 3 weeks ago

Rank Math pro
Content AI Starter

Hello, I connected my site to your plugin and its says its connected. But I see no data at the analytics section or any other dashboard in the plugin. With AllinOne SEO I was able to see data, but now I don’t see any. I already first deleted allinone seo and after that I downloaded your plugin. Can you guys maybe take a look if the connection is good? I’m not very technical so I can add your mail adres to the google analytics and search console pages and give you edit permissions ?

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
3 months, 3 weeks ago

Hello, I’m sorry to hear that you’re experiencing issues with viewing analytics data in Rank Math. It’s important to ensure that the connection between Rank Math and your Google Analytics and Search Console accounts is set up correctly.

To check the connection, you can navigate to Rank Math SEO → General Settings → Analytics and click the Test Connections option located at the top right of the Analytics settings. This will allow you to verify if the data fetch is happening as expected.

If you notice any delays in retrieving Analytics data, you can also choose to Update Data Manually from the same section.

If you’re not comfortable with these steps, you can grant us access to your Google Analytics and Search Console accounts by adding our email address and giving us edit permissions. However, we recommend first trying the steps mentioned above to see if the issue can be resolved without sharing access.

Please try these steps, and if you’re still facing issues, feel free to reply here, and a human agent from the Rank Math Support team will assist you further.

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
How to Setup Rank Math SEO Plugin Properly
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
How to Connect Your Google Account With Rank Math SEO » Rank Math
Google URL Inspection API Integration in Rank Math

Reinelle
3 months, 3 weeks ago

Hello,

Thank you for your patience.

Could you please share an image from your Analytics dashboard and your organic traffic data from Google Search Console for the last 30 or 15 days so we can compare it with the data coming through in the Analytics module?

You can upload screenshots using this tool and add the generated links here.

Looking forward to helping you.

Giovanni Mendes
3 months, 2 weeks ago

Rank Math pro
Content AI Starter

Hi,

Here the link to the images:

https://imgur.com/a/dAYRtPX

Jeremy
3 months, 2 weeks ago

Hello,

Please follow the steps from this guide to address the issue: https://rankmath.com/kb/delete-old-analytics-data/

If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
2 months, 2 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Can’t see any analytics data’ is closed to new replies.