Can’t save SEO settings for a few pages,and have problem with re-directions

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

This is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error, or a firewall-related issue.

Here is how you can fix it:

• Firstly, ensure that you have the latest version of Rank Math installed on your site.
• Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

  /wp-json/rankmath/v1/updateMeta
  /wp-json/rankmath/v1/updateSchemas
  /wp-json/rankmath/v1/updateRedirection
  /wp-json/rankmath/v1/getFeaturedImageId
  /wp-json/rankmath/v1/getHead

  If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

Thank you for choosing Rank Math.

Hello,

It looks like the Rank Math REST Routes that we use to update the data are being blocked by your firewall. In this case, please get in touch with your hosting provider and ask them to whitelist the following Rest Route:

/wp-json/rankmath/v1/updateMeta

Regarding the “ERR_TOO_MANY_REDIRECTS” error, please follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/blog/fix-redirect-loops/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Please clear your website and server cache after whitelisting the route.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins and the affected URL in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We checked your website and looks like the issue was occurring because of the caching on your site. After we cleared the cache in your WP Rocket plugin, the changes are getting saved without any issues. Please check the screencast in the sensitive data section for reference.

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

We were able to see Rank Math’s section which is the SEO tab on your site’s Elementor page editor.
(see image(2) in sensitive data section)

Since we can not replicate the issue you described please send screenshots showing the exact problem and, if possible, a recorded screencast video demonstrating the issue.

You can use tools like Imgur for screenshots or Loom for screencasts.

We look forward to hearing back from you.

Thanks.

Hello,

We checked your site again and we can confirm the Rank Math Rest Route is getting blocked again by your Cloudflare firewall:

In this case, please get in touch with your hosting provider again and inform them about this issue.

Let us know how it goes. Looking forward to helping you.

Thank you.