Hello,
Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.
Can you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
From the error log you shared in the sensitive data section, we can see that the error you are getting is not related to Rank Math but to the Freeio plugin.
Please you can get in touch with their support to be able to assist you properly.
We hope this helps you. If you have any further questions concerning Rank Math, we are happy to help you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
