Can’t play the course video.

#684323
  • Resolved Adri Oosterwijk
    Rank Math free

    Hi,

    I’m trying to view the free videos for the SEO course.
    Sadly I’m constantly getting this message in the player window.

    Sorry
    Because of its privacy settings, this video cannot be played here.

    What to do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We’re sorry to hear that you’re experiencing issues with playing the course video. The error message you’re seeing, “Because of its privacy settings, this video cannot be played here,” typically indicates that there might be restrictions on the video’s privacy settings that are preventing it from being played on the current platform.

    To resolve this issue, we recommend checking if the video is hosted on a third-party platform like YouTube or Vimeo. If it is, ensure that the video’s privacy settings allow for embedding or sharing. If you’re not the owner of the video, you may need to reach out to the content creator or website administrator to address this issue.

    If the video is hosted on your own website, you may need to review the privacy settings and permissions for the video to ensure it can be played on your site.

    If none of these steps resolve the issue, please feel free to assign this ticket to a human agent who will be able to provide more specific guidance based on your website’s configuration.

    Thank you for bringing this to our attention.

    Sources:
    How to Fix ‘Google Could Not Determine the Prominent Video on the Page’ Error » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math

    It is a video of your SEO course…. think the suggestion above is a bit of nonsense assuming it is a video owned by me or so. Think the bot has to learn a bit more haha!

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ignore the reply from the RankBot. We’re working constantly to make it better.

    However, we’ve checked the free SEO course videos and we can see they are getting played properly without any issues. In this case, you can try to check in the incognito mode of your browser or you can try with a different web browser.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Thank you for your reply…
    In an incognito mode it is working fine so I searched for what was causing it and it seems that Bitdefender was blocking two vimeo cookies. I changed my settings for RankMath and now it is playing fine….

    All the best,

    Adri

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Can’t play the course video.’ is closed to new replies.