Can’t place a focus keyword

  • I have been having difficulty in putting a focus keyword. When am writing an article I can see the rank math score increasing but once I update my page and reload the pages from my dashboard, all my scores revert to 0 because the keyword or keyword phrase that I inserted had been automatically deleted. I tried turning off all my plugins on both websites and only activating the rank math plugin but the same problem keeps happening. How do I go about this problem? Am currently using the genesis framework on both websites.

Viewing 9 replies - 1 through 9 (of 9 total)
  • may I get some assistance, please!

    Hello,

    Thanks for getting in touch with us and sorry for the delay in getting back to you.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am sorry but you didn’t add any website URL in the Sensitive Data section so we don’t know the website where we have to log in to check the issue. Could you check it?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have corrected the info.

    Hi,

    We are so sorry.

    We have received the logins and we are checking this in more detail.

    We will get back to you very soon.

    Thank you.

    Hello,

    I am getting 403 error when I try to update the post after changing Rank Math settings. It looks like WordFence plugin has created a rule in Firewall settings to block the Rank Math’s updateMeta endpoint. Please check the screencast I added in the Sensitive Data Section.

    Please contact your hosting team and ask them to whitelist/remove Rank Math’s updateMeta link from Firewall Settings. That should fix the issue.

    I hope that helps.

Viewing 9 replies - 1 through 9 (of 9 total)

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