Cant login to WP-admin bcs of RankMath

#847725
  • Hi,
    we have installed RM plugin and sued it for some time… now we see somehow that We cant login do wp-admin easely. I enter login/password – nothing happens. I repet it some more times and I login.
    Looks like some kind of redirect?
    If I deactivate RM plugin everything works just fine.

    P.S. I have deactivated all redirects and it did not help.

    Do you have any suggestion please?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with logging into your WP-admin due to the Rank Math plugin. It sounds like there may be a conflict or a redirect issue caused by the plugin.

    Here are a few suggestions to troubleshoot the problem:

    1. Check for Plugin Conflicts: Sometimes, conflicts between plugins can cause issues. You can perform a quick conflict check by disabling all other plugins except Rank Math and see if the login issue persists. If it resolves, enable the other plugins one by one to identify the conflicting plugin.

    2. Theme Conflict: The issue might also be related to your theme. Try switching to a default WordPress theme (like Twenty Twenty-One) temporarily to see if that resolves the login issue.

    3. Clear Cache: If you are using any caching plugins or server-side caching, clear the cache to ensure that you are not seeing a cached version of your site.

    4. Check .htaccess File: Sometimes, redirection rules in the .htaccess file can cause issues. Check your .htaccess file for any unexpected rules that might be affecting your login process.

    5. Debugging Mode: Enable debugging in WordPress to see if any errors are being logged that could give you more insight into what’s happening. You can do this by adding the following lines to your wp-config.php file:

      define( 'WP_DEBUG', true );
      define( 'WP_DEBUG_LOG', true );
      define( 'WP_DEBUG_DISPLAY', false );

      After enabling this, check the debug.log file in the wp-content directory for any errors.

    If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Random URLs Redirecting Even When No Redirect Was Created » Rank Math

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cant login to WP-admin bcs of RankMath’ is closed to new replies.